Support Articles
Start with the knowledge base for practical guidance and known procedures:
youtrack.reeflogic.org/projects/SUP/articles
Support and Communication
Get help, updates, and community access in one place
This page explains where to request technical support for deployed ReefLogic instances, how to subscribe to news emails, and how to join the ReefLogic community and development mailing lists.
Support and Helpdesk
Technical requests for deployed ReefLogic instances
Use the ReefLogic YouTrack support project for technical incidents and support requests. For how-to questions, check the support articles first to get faster answers.
Support Ticket Portal
Search existing issues, view status, comment, or create a new technical ticket:
youtrack.reeflogic.org/projects/SUP/tickets
What to include in a ticket
Add clear steps, expected result, actual result, screenshots, and timestamp. This makes triage faster and avoids back-and-forth.
Development Plan (Non-Technical)
Read the project direction and phased development overview:
ReefLogic Development Plan
News Email List
Subscribe to ReefLogic news, release notes, and field updates
ReefLogic news is managed on the public list service and provides project updates, roadmap highlights, and important announcements.
Open the form
Go to the registration form and enter your email address. Name is optional.
Submit request
Send the form. Your request will stay pending until you confirm ownership of the email address.
Confirm subscription
Open the confirmation email and click the confirmation link to activate your subscription.
Receive updates
You will receive new announcements, and each email includes a direct unsubscribe link.
How to unsubscribe
Open any ReefLogic news email and click the unsubscribe link in the footer. Then confirm the unsubscribe request.
How to resubscribe
If you unsubscribe by mistake, use the same registration form again and confirm from the new confirmation email.
Important email tip
If the confirmation email does not appear quickly, check your junk or spam folder. Low-volume domains are sometimes filtered by Outlook and similar providers.
Community Mailing Lists
Use the right list for your topic
ReefLogic uses Mailman with Postorius for web subscription/management and HyperKitty for searchable archives. Choose the list that matches your topic.
ReefLogic Community (users)
Best for field usage, deployment feedback, configuration practices, stories/photos, and feature suggestions from operational teams.
Join with browser: users.lists.reeflogic.org.
Join by email (optional): send to
users-join [at] lists.reeflogic.org
with subject subscribe.
Contact list owners: users-owner [at] lists.reeflogic.org.
Technical Development and API (devel)
Best for API questions, code-level issues, integrations, architecture discussions, and release coordination.
Join with browser: devel.lists.reeflogic.org.
Join by email (optional): send to
devel-join [at] lists.reeflogic.org
with subject subscribe.
Contact list owners: devel-owner [at] lists.reeflogic.org.
Archives and list management
Read previous discussions in HyperKitty: lists.reeflogic.org/hyperkitty/.
Use Postorius list pages to subscribe/unsubscribe, update password, and manage delivery or digest preferences.
Use support tickets for deployed-instance incidents. Use mailing lists for best practices, usage questions, and collaboration.
Mailing List 101
Simple onboarding and unsubscribe flow
Mailing lists require confirmation to protect users and prevent abuse. You confirm both subscription and unsubscribe actions.
Choose your entry path
Use the Postorius list page or send a subscribe email command to a list join address.
Confirm onboarding
Open the confirmation email and follow the confirmation link or reply instruction.
Manage preferences
After joining, use Postorius or email footer links to update delivery mode, digest options, and account settings.
Unsubscribe safely
Use the unsubscribe link in any list email or the list page, then confirm removal when prompted.
Subscribe command
Send subject subscribe to the list join address to start the signup process.
Unsubscribe command
Send subject unsubscribe to start list removal, or use the unsubscribe footer link in list emails.
Help command
Send subject help to request available command instructions if command mode is enabled on that list.
Delivery tip
If confirmation does not arrive, check junk or spam. Low-volume sender domains can be filtered by Outlook and similar providers.
Email privacy on this page
List email addresses are displayed in a protected format and converted to mail links only when you click. This reduces basic address scraping while keeping the workflow simple for users.
For Developers
Request contributor and GIT repository access
Developers, contributors, and integrators can request access by contacting the list owners with a short introduction and your use case.
What to include in your request
Include your name, organization, intended contribution area, integration scope, and expected repository access level so maintainers can route your request quickly.
FAQ
Quick answers
Can I ask how-to questions in support tickets?
Support tickets should stay focused on technical requests for deployed instances. Use support articles and mailing lists for general how-to discussions.
How are email addresses protected on this page?
Addresses are shown in protected format and converted into mail actions only when clicked, reducing simple harvesting by basic scrapers.
Where can I read older news posts?
Use the public archive page or RSS feed to browse and follow updates.
Where can I discuss API and code topics?
Use the technical development list and contact devel-owner for contributor onboarding.